Cancellation policy

Purchase Options & Cancellation Policy

Last updated: October 31, 2026

One-time purchases

PurrStep currently offers one-time purchases. Buying a single pair or a discounted bundle does not enroll you in a subscription, membership, automatic renewal, or recurring payment plan.

Order cancellation requests

To request a cancellation or order correction, email purrstepshop@gmail.com as soon as possible with your order number and requested change.

We will check the order’s status and confirm whether we can make the change. Cancellation requests are not guaranteed once fulfillment has begun. Sending a request does not mean the order has been canceled; we will confirm the outcome by email.

This restriction does not affect cancellation or refund rights provided by applicable law.

Delays and unavailable items

Our estimated delivery time is approximately 19 days from ordering, including processing and shipping.

If an unshipped order cannot meet the stated schedule, we will notify you, provide an updated estimate when available, and offer the choice to accept the delay or cancel the affected items for a refund. Where legally required consent to a delay is not obtained, we will cancel and promptly refund the unshipped items. If we cannot fulfill an order, we will notify you and issue the appropriate refund.

Refunds for cancellations

Approved refunds are issued to the original payment method. If the entire order is canceled before shipment, we will refund the full amount paid, including shipping and applicable taxes. Your payment provider may require additional time to display the refund.

For a partial bundle cancellation, the item refund is based on the discounted amount actually paid, with applicable tax. We do not retroactively increase the price of items you keep.

Returns and order problems

We do not accept change-of-mind returns or exchanges. Please check your size, color, and order details before purchasing.

If an item is damaged, defective, incorrect, or missing, contact purrstepshop@gmail.com so we can investigate and arrange an appropriate remedy. Nothing in this policy limits your applicable consumer rights.