Contact information

For questions about PurrStep products, sizing, orders, delivery, or returns, email purrstepshop@gmail.com.

Website: purrstep.shop.

If your question is about an existing order, include your order number and the email address used at checkout. Please do not email payment card numbers or passwords.

We do not accept change-of-mind returns or exchanges. For a damaged, defective, or incorrect item, contact us first so we can help and provide any necessary return instructions. Do not send items to an address printed on the parcel unless we have confirmed it for your return.