Refund policy

Last updated: October 31, 2026

No change-of-mind returns or exchanges

All sales are final for change-of-mind purchases. We do not accept returns or exchanges because you changed your mind, selected the wrong size or color, or no longer want the item. Please review the product details and heel-to-toe size guide before placing your order. U.S. size labels are approximate conversions.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, email purrstepshop@gmail.com with your order number, a description of the issue, and photos if available. We will review the issue and arrange an appropriate remedy, such as a replacement or refund. If we require a return for an eligible issue, we will provide instructions and cover the necessary return shipping. Do not send items back without contacting us first.

Missing orders and cancellations

If your order has not arrived, contact us so we can investigate. Contact us promptly to request cancellation or an address correction; changes may not be possible once fulfillment begins. If we cannot fulfill an order, we will refund the unfulfilled items. Shipping delays are handled as described in our shipping policy.

Approved refunds

Approved refunds are returned to the original payment method. We will notify you when a refund is issued; your bank or payment provider may take additional time to post it. Item refunds are based on the price actually paid after discounts. A refund for part of a bundle uses the discounted line-item amount and does not retroactively reprice the items you keep.

Your consumer rights

This policy does not exclude or limit rights or remedies that cannot be excluded under applicable law, including rights relating to defective, misdescribed, or undelivered goods.